To be globally recognized corporation in providing unique world class solutions...
TouchPoint Solutions provides effective services on Genesys Implementation, Genesys
Products Support, NMS ISDN Bug Fixing and Help Desk services for all protocol stacks
of NMS Communications. TouchPoint have proven history of successful implementation,
integration, customization and support services for fortune 500 companies in the
- Voice Self-Service
- Genesys Work Force Management
- Genesys Support
Maintenance and Support of Genesys Solution
TouchPoint Solutions provides Genesys implementation, Integration and Product Support
for the past seven years successfully. TouchPoint Consultants specialized on implementation
and maintaining Genesys solutions in a more cost effective way, so that customers
can maintain their complex environment in a more standard way. It provides uninterrupted
services to all customers irrespective of time; TouchPoint knows the value of customers
and their time.
Benefits of Support Model
- Dedicated Experts and extending hours support through mobiles
- Making required regular configuration (CME) and application settings.
- Work on enhancement requests to provide additional features.
- Work on any bugs/defects reported on custom applications (Like Voice Applications,
Custom Desktop Applications, Web Pages) developed to interface with Genesys systems.
- Regular database maintenance tasks like scheduled backup of data, index updates,
database statistic updates to optimize performance.
- Minor version upgrades to Genesys applications to get the latest and greatest.
- Work with Genesys technical support on support tickets.
IVR System Maintenance
TouchPoint Solutions provides IVR System maintenance in world class and have the
proven history on maintaining IVR System with Mainframe legacy systems. It has expertise
on maintaining AS400 / RPG based Genesys IVR System.
IVR, AS400, RPG, J2EE.
Technical Support Services
NMS ISDN Protocol BUG Fixing
TouchPoint Solutions providing bug fixing service to the NMS Communication for the
past 5 years to till now. NMS ISDN Protocol is used in more than twenty countries.
TouchPoint fixed and traced various bugs in different variant of ISDN Protocol.
NMS ISDN protocol developed on C and C++, TouchPoint Solutions have experts on working
with C and C++ and providing effective service till now.
NMS ISDN Features
- Provides NMS digital trunk platforms with cost effective, easy-to-use ISDN PRI connectivity.
- Basic Q.931 Call Control.
- Dialed Number Identification Service (DNIS) and Automatic Number Identification
(ANI) enhance call-routing and application features.
- Sub-addressing feature enables the sharing of one phone number for multiple extensions/devices.
- User-to-User Information allows information to be sent about the user to another
ISDN site at the time of call set-up, connection, and clearing.
- Higher-layer compatibility functions allow applications to set outbound call characteristics
(e.g., set type of call to "fax"), check characteristics of inbound calls and reject
incoming calls that do not match specified criteria.
- Support for network-side applications across all supported variants.
NMS Communication Boards, NMS ISDN Software.
TouchPoint Solutions providing Help Desk services to NMS Communications on level
1 and 2 supports which include issues related to Installation, Configuration, Product
related questions, Network Integration, Protocol questions, Switching and Utilities
of NMS Products. Help-Desk follows a systematic procedure in handling the cases
with customers using an interactive CRM tool. Our employee's sincere and round the
clock working attitude makes the customers get a speedy response from Help-Desk. TouchPoint
Provides cost effective services to NMS Communications for the past seven years
to till now.
TouchPoint Solutions provides data warehousing service that helps customers to make
intelligent business decisions through data collection, extraction and aggregation
from multiple data sources. Some of the reporting tools that TouchPoint has expertise
in include Actuate, Brio and Reporting.