Products

Remedy Genesys Agent Desktop Bridge (RGB)

This application integrates Remedy (Thick-Client) with Genesys Agent Desktop. This application enables to perform screen-pop within Remedy along with caller attached data. RGB is fully configurable at the CME level and operates without any agent/user input. Show PDF

Stream Manager Analytical Reporting Tool (SMART)

SMART enables customers to search/lookup stream manager recordings based on the call data like ANI, DNIS and other attached data. SMART also has access control built-in to limit the viewing of the recordings per customer, in a multi-customer environment like in the case of MSPs. This fully brand-able tool enables the users to play/download the recordings. Show PDF

Genesys Statistics Ticker (GST)

GST is smart-client small foot print statistics application that can be used by agents and supervisors to display call center metrics. Its tool-bar style design enables agents to use the screen real estate more efficiently. Show PDF

Pure Thin Client SoftPhone

This is a pure-thin client browser based SoftPhone with all standard SoftPhone features (Login/Logout, Ready/Not-Ready with reason codes, Answer/Release, Transfer/2-Step, Conference and Hold/Retrieve) Show PDF

Genesys Statistic Adapter (GSA)

Genesys Statistics Adapter provides Genesys data feeds that can be used by any third party application that needs real-time Genesys data. This fully configurable adapter can be configured to collect out-of-box statistics like number of call waiting in the queue, average wait time of calls etc. Show PDF

TouchPoint Agent and DN Synchronizer (TAaDS)

TouchPoint’s Agent and DN synchronizer (TAaDS) is an software application, which enables the call center managers to maintain Genesys agent and DN information in synch with reference to any external source, like PBX agent login and DN information, or the information stored in a LDAP /Active directory. Show PDF

SoftPhone/Genesys Universal Desktop (GUD)

Statistics and survey shows that Agents/Supervisors can save considerable amount of talk time, if the caller information is presented along with call as screen-pop. This not only improves Customer Satisfaction because they don't have to repeat the information entered on VRU/IVR, but also helps to realize Return on Investment(ROI) on CTI. Show PDF

Thin Genesys Configuration Manager (TGCM)

TGCM (Thin Genesys Configuration Manager) is a browser based Genesys Configuration Management application that addresses the above mentioned concerns. TGCM is built using Genesys Configuration SDK, J2EE and Struts Framework and is successfully deployed at a very large customer location. Show PDF

Calling List Generator (GCLG)

Genesys Calling List Generator automates the process of creating calling list and updating call results for Genesys Outbound Solution (OCS). This tool generates Genesys calling list from legacy system like AS/400, Mainframe & etc or back-office/front office data sources. This tool also updates the call results back to legacy / front office / back office systems. Show PDF

Genesys DashBoard

Genesys DashBoard displays Contact Center metrics along with any business metrics on a browser based interface or on a small footprint desktop application. This fully - configurable tool can be configured to collect and display out-of-box statistics like number of calls waiting in the queue, average wait time of calls etc. Show PDF

Configuration Query Tool (CQT)

Configuration Query Tool is a browser-based utility that enables users to perform ad-hoc queries/intelligent searches on the Genesys Configuration data. Using this read-only tools user can perform dynamic queries/searches and get a quick view of configuration data in a tabular format. Show PDF

Configuration Export Import Tool (CEIT)

TouchPoint's Configuration Export/Import Tool (CEIT) enables export and import of Genesys Configuration information. Genesys Agent and DN information like DNs, Places, Persons, Agent Login Ids, skills can be exported/imported into an external data source like ASCII delimited file or database. Show PDF

Contact Center Messenger (CCM)

CCMessenger is browser based instant messaging tool to communicate between agents, supervisors and managers. This tool can be used for various purposes within a contact center like sending a fire drill message, requesting supervisor to attend an irate platinum customer or supervisor requesting a group of agents to log into a certain queue to meet service levels. Show PDF