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TouchPoint Solutions Awarded Genesys Gold Partner Certification
Edison NJ, April 23, 2007 - TouchPoint Solutions, Inc., a Genesys systems integrator,
today announced that it has achieved Gold Suite Certification as part of the Genesys
Certified Partner Program. Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent
company (Euronext Paris and NYSE: ALU), launched the certification program in 2005
to meet the needs of its growing customer community by enhancing Genesys skills
available through partners. The program provides a framework for partners to manage
Genesys competency and quality, and be recognized for technical expertise and superior
record of customer service.
TouchPoint and Genesys are helping businesses transform their contact centers into
dynamic business assets that provide excellent service and high agent productivity.
TouchPoint has been implementing end-to-end contact center solutions for fortune
2000 companies over the last 8 years. TouchPoint specializes in implementing Genesys
solutions (GVP, Routing, Reporting and IP solutions) and developing tools and utilities
that complement Genesys products. The joint partnership will expedite ROI on Genesys
and increase the speed to market. The benefit to customers is the availability of
certified resources and pre-built tools that can be customized and deployed quickly
to meet everyday business needs. TouchPoint provides highly-skilled resources to
implement Genesys solutions and manage/maintain the Genesys Infrastructure for maximum
up time. TouchPoint is Genesys-certified for implementations in North America.
"The Gold Certification Program improves customer satisfaction through high-quality
implementations," said Brad Coleman, senior vice president, Worldwide Customer Service
at Genesys. "TouchPoint was awarded this certification for its commitment to quality
service delivery and customer satisfaction."
To qualify for Gold Certification Status, a partner must meet the following criteria:
- A proven history of customer implementations within the past two years
- High customer satisfaction - customers are surveyed
- A full lab system in place for all Genesys products certified and supported
- Extensive employee training for all Genesys products certified and supported
- Professional services methodologies and best practices in place and adhered to
- Technical support infrastructure, personnel and practices in place
Gold Certified Partners gain recognition for their expertise and commitment by qualifying
for use of the Genesys-approved logo, receiving exposure and branding through the
Genesys Partner directory. Gold Certified Partners also receive marketing benefits,
technical tools and enablement services provided only to Gold partners. Additional
details on Genesys Certified Partner Program are available online at: http://www.genesyslab.com/about/partners/certificationprogram
About TouchPoint Solutions, Inc
TouchPoint is one of the leading CTI/CRM system integrators. TouchPoint specializes
in implementation, custom integration and development, building tools and utilities
and providing production support /outsourcing for Genesys solutions. One of the
key factors for unrivalled TouchPoint's success in implementing Genesys solutions
is its unwavering focus on contact center solutions and its dedicated, motivated
and highly skilled work force. TouchPoint has one of the largest and most skilled
groups of professionals specializing in implementing Genesys Solutions. TouchPoint
has implemented Genesys solutions to fortune 2000 companies over the last 8 years.
TouchPoint is headquartered in Edison, NJ. For more information
www.gotouchpoint.com or call 732 744 0440
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software
to manage customer interactions over the phone, web and in e-mail. The Genesys software
suite dynamically connects customers with the right resources - self-service or
assisted-service - to fulfill customer requests, optimize customer care goals and
efficiently use resources. Genesys software directs more than 100 million customer
interactions every day for 4,000 companies and government agencies in 80 countries.
These companies and agencies can leverage their entire organization, from the contact
center to the back office, to improve the overall customer experience. As a result,
Genesys helps stop customer frustration, drive efficiency, and accelerate business
innovation. For more information http://www.genesyslab.com
or visit the industry blog at www.betterinteractions.com
Media Contact:
Hari Kumar,
TouchPoint Solutions Inc., 732 744 0440,
TouchPoint Solutions,
1941 Oak Tree Road # 104 Edison NJ 08820
contact@gotouchpoint.com
www.gotouchpoint.com